Payment Methods
At WizVape, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. You can choose from the following methods and many more.
Other Payment Methods
Bank App Payments
We accept payments through your bank’s mobile app. This option is a fast, secure, and convenient way to complete your transaction directly from your banking app.
Debit Cards
We also accept payments via credit and debit cards. All card transactions are processed securely through Checkout.com, ensuring that your payment information is encrypted and protected.
Viva.com
For those who prefer alternative payment methods, we also support Viva.com payments. This platform offers a simple and secure way to complete your purchases.
Payment Process
All orders must be paid for before they can be processed and shipped. Once your payment is confirmed, your order will be quickly prepared for delivery. You’ll receive a notification once your items are on their way to you. For more information regarding our shipping process and courier information visit our shipping policy.
Security
Rest assured that all transactions on our website are fully encrypted and secure. Our trusted payment partners use the highest level of security to protect your personal and payment details. We follow strict security standards and never store your card information. Your privacy and security are our top priority, giving you peace of mind with every purchase.
Payment Verification & Declined Payments
Sometimes, additional verification may be required to process your payment, particularly for high-value orders or first-time purchases. This is part of our fraud prevention measures to protect both you and our business. If your payment is declined, this could be due to:
- Insufficient funds in your account
- Incorrect card details entered
- Your bank's security measures
- Issues with your chosen payment method
If your payment is declined, you can try again with the same payment method or choose an alternative payment option. If you continue to experience issues, please contact your bank first to ensure there are no restrictions on your account. For further assistance, our customer service team is available to help resolve any payment-related concerns.
Frequently Asked Questions
What age verification is required for payment?
As per UK law, you must be 18 or over to purchase vaping products. We conduct age verification checks during the payment process, and you may be required to provide valid ID before your order can be completed.
Is there a minimum order value?
No, we do not have a minimum order value, there is however a charge of £1.99 for orders below £25. This helps us maintain our high standard of service and efficient delivery process.
What happens if my payment fails?
If your payment fails, you'll receive an error message with details. Common reasons include insufficient funds or incorrect card details. You can try again with a different payment method or contact your bank for assistance.
Can I save my payment details for future purchases?
Yes, you can securely save your payment details for faster checkout on future orders. All saved information is encrypted and protected according to the highest security standards.
Do you accept international payments?
Yes, we accept international payments from most countries. However, please note that due to regulations, we can only ship certain vaping products within the UK.
What should I do if I'm charged but didn't receive an order confirmation?
If you've been charged but haven't received confirmation, please contact our customer support team immediately with your transaction details. We'll investigate and resolve the issue promptly.
Thank you for choosing WizVape. If you have any questions regarding our payment options, please feel free to contact our support team.