Customer Support
Frequently asked
questions
At WizVape.co.uk, we understand that navigating the world of vaping can sometimes feel overwhelming, especially for newcomers. That’s why we’ve created this comprehensive FAQ page to address your most pressing questions and concerns. Whether you’re curious about our products, need help with your order, or want to learn more about vaping safely, you’ll find the information you need right here.
Ordering and Account Questions
Everything you need to know about creating an account, placing orders, and managing your purchases with WizVape.
How do I create an account?
To create an account at WizVape.co.uk, simply click on the "Sign Up" button located on our homepage. Fill in the required details, including your name, email address, and password, then submit the form. You will receive a confirmation email to verify your account.
How do I place an order?
To place an order, browse through our extensive range of products and select the items you wish to purchase. Click on "Add to Cart" for your chosen items. Once you're ready to check out, navigate to your cart, review your selections, and click "Checkout." Follow the prompts to enter your shipping and payment information.
Can I modify my order after it has been placed?
If you need to modify your order, please contact our customer service team at info@wizvape.co.uk as soon as possible. We can assist with changes if your order hasn't been processed yet. Once the order is in transit, modifications may not be possible.
How can I track my order?
After your order is dispatched, you will receive an email with tracking information. Use this tracking number on our shipping carrier's website to monitor the status of your delivery.
What should I do if I received the wrong item?
If you receive the wrong item, please reach out to our customer service team within 48 hours of delivery. We'll guide you through the return process and ensure you receive the correct item as quickly as possible.
Payment and Pricing Questions
Learn about our payment methods, shipping fees, special offers, and how we handle transactions securely.
What payment methods do you accept?
At WizVape.co.uk, we accept various payment methods, including major credit and debit cards, PayPal, and other secure payment options. You can choose your preferred method during the checkout process.
Are there any additional fees for shipping?
Shipping fees may vary based on your location and the selected shipping method at checkout. All applicable fees will be clearly displayed before you complete your order.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Be sure to check our "Vape Deals" section on the website for the latest offers, and consider signing up for our newsletter to receive exclusive discounts directly to your inbox.
Shipping Questions
Find information about delivery times, shipping carriers, international orders, and tracking your package.
Do you offer international shipping?
Yes, we offer international shipping to select countries. For details on available destinations and any restrictions, please refer to our shipping policy page.
How long does shipping take?
Shipping times vary depending on your location and the selected shipping method. Generally, domestic orders take 2-5 business days, while international orders may take longer based on the destination. We offer DPD next-day delivery within the UK (not including the Scottish Highlands or islands).
What shipping carriers do you use?
We partner with reliable shipping carriers, including Royal Mail and DPD, to ensure your orders arrive promptly and safely, depending on your location and the shipping option chosen.
Can I choose my delivery method?
Yes, you can select your preferred shipping method during the checkout process, including standard, express, or international shipping options.
What should I do if my order hasn't arrived?
If your order hasn't arrived within the expected timeframe, please check the tracking information provided in your shipping confirmation email. If issues persist, don't hesitate to contact our customer service team for assistance.
Returns and Exchanges
Understand our return policy, exchange process, and what to do if you need to send something back.
What is your return policy?
We accept returns on unopened items within 14 days of delivery. If you receive a defective or incorrect item, please contact us for return instructions. Due to health and safety regulations, opened e-liquids cannot be returned. Read our return and refund policy for more information.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. We will provide you with instructions and a return shipping label if applicable.
Can I return an opened e-liquid?
Unfortunately, we cannot accept returns on opened e-liquids for health and safety reasons. If you have any concerns about your purchase, please contact us, and we'll do our best to assist you.
Customer Support
Get help with product selection, technical advice, and ways to contact our customer service team.
How can I reach WizVape's customer service?
You can contact us by calling our customer service number at 0151 227 1854 or 07450 981838. If you prefer WhatsApp, our mobile number supports this service, and you can expect a response within 30 minutes!
What's the best way to email WizVape?
You can email us at info@wizvape.co.uk. We strive to respond as quickly as possible to all inquiries.
Where is WizVape located?
Our physical address is Unit 10A, Locket Street, Manchester, M8 8EE. Feel free to visit us if you have any questions or need assistance!
What are your customer service hours?
Our customer service team is available Monday to Friday, from 9 AM to 5 PM (GMT). We strive to respond to all inquiries as quickly as possible.
Do you have a warranty on your products?
Yes, we offer a warranty on certain products. Please refer to the specific product description for warranty details. If you experience any issues, contact our customer service team for assistance.
What is your age verification process?
At WizVape.co.uk, we are committed to preventing underage sales of vaping products. During the checkout process, you will be required to confirm your age. We may also use third-party services to verify your age before processing your order. You must provide accurate information to comply with legal requirements. Our delivery partners like Royal Mail may ask for verification when handling the products for you.
How do I choose the right vape products for me?
Choosing the right vape products can depend on your preferences and experience level. If you're a beginner, we recommend starting with user-friendly devices like starter kits or disposable vapes. For specific flavour recommendations, check out our customer reviews and bestsellers section. Feel free to contact our customer service team for personalised advice!
What should I do if an item is out of stock?
If an item is out of stock, you can sign up for notifications on the product page to be alerted when it becomes available again. We're constantly restocking popular items, so be sure to check back frequently!
Still Have Questions?
We hope this FAQ page has provided you with the information you need. At WizVape, we are committed to ensuring you have the best experience possible. If you have any further questions or require assistance, don’t hesitate to reach out to our customer service team.
Thank you for choosing WizVape.co.uk, Happy vaping, and we look forward to serving you!