WizVape is committed to responsible commerce and the sale of vaping products to adults only. UK law states customers must be 18 and over to purchase vaping and nicotine items from our website.
To help meet this requirement we employ AgeGO, an online age verification service to help verify a customer's age before they are able to finish their purchase.
Whether you are getting a vape kit, replacement pods, e-liquids or other vaping accessories, you must first complete the requisite age verification process before going to checkout.
Why do we perform age checks?
Age verification is an integral feature of purchasing age-restricted products online. In the UK it is against the law to sell vaping and nicotine products to anybody under the age of 18.
From 29 October 2026 this will apply to all vaping goods, even those that do not contain nicotine, and other nicotine products.
As an online store we are unable to physically verify your age. Digital verification allows us to verify whether a consumer is of minimum age before a purchase may continue.
We take this obligation seriously and do not allow minors to purchase from WizVape.
When Does the Verification Happen?
You don't need to complete an age verification to use our website or add things to your basket.
When you are ready to go toward checkout, the verification process begins.
This is what you may expect:
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Select your products and add them to your shopping basket.
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Head to your cart and checkout.
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A verification window for AgeGO will open.
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Follow the on-screen instructions to complete the age check.
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After successful verification you may go to checkout and complete your transaction.
You need to finish this process before you can continue with your order.
What is AgeGO? How is your age verified?
AgeGO is a third party age verification service provider to assist online shops in verifying that their clients match the minimum age barrier.
Depending on the verification option offered, you may be requested to enter personal information, to use facial verification or to produce evidence of identification.
If you want facial verification, you’ll need to follow the directions shown on the screen. If more identification is needed, AgeGO will advise you on the next steps.
The technique is aimed to make online age checks simple, while helping to avoid transactions from minor clients not entitled to buy.
What if more identification is required?
If the initial verification attempt is not successful, you may be asked to submit additional identification and age verification.
This can include: depending on the available verification method:
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A photo of an acceptable identity paper.
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A selfie or a facial recognition test.
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Additional information requested by the verification system.
Make sure you thoroughly follow the directions and give detailed information. This will help to avoid unnecessary delays.
If we cannot verify your age using the checks we have available, then we will not be able to proceed with your purchase. If we are unable to complete an order, any payment taken will be reimbursed in full.
Your Privacy is Important
We recognise that customers want to know how their personal information is used when utilising an online verification service.
The technology used to carry out age checks for our website is provided by AgeGO.
What information do you ask me for during verification?
The information you are asked to provide during verification depends on the method you are using and is processed as part of the confirmation of your legal age.
See AgeGO for more on how AgeGO verifies age and maintains your privacy.
You can also view our Privacy Policy for details of how WizVape handles customer data.
Frequently Asked Questions
1. Can I purchase from WizVape if I am under 18?
Yes. By entering this site you agree that you are 18 years of age, and not a minor. We do not sell these products to anyone under legal age.
2. When will you ask me to verify my age?
Age verification happens when you add things to your cart and hit the checkout button. You will see the AgeGO verification window before you are allowed to go to checkout.
3. Why am I asked to undergo face verification?
Facial verification may be used as part of the identity checking process to assist in confirming that the person carrying out the check satisfies the applicable age conditions. If you are asked to use this technique, follow the instructions provided by AgeGO.
4. What if my facial verification doesn't work?
If the facial verification check is failed, you may be offered an alternative method of verification or asked to supply more identification. Follow the directions given on the verification screen.
5. Can I use my passport or driving license to prove my age?
The identification documents approved depend on the verification options offered by AgeGO. If you need to provide more ID the system will tell you what papers you can use.
6. Do I have to do age verification every time I order?
Depending on whether you are verified and the information you have, you may need to verify more. You may be required to do another check, which you will need to do before continuing with your purchase.
7. Is there a fee for age verification?
WizVape does not charge any additional price for age verification. This check is one of our normal procedures to ensure that our consumers are of legal age.
8. What happens if I don’t finish the age check?
Required verification must be completed before you can proceed to checkout. We will not be able to process or fulfil an order if we cannot verify that the customer is 18 or older.
9. Is my personal information safe in verification?
AgeGO’s data management and privacy practices are explained on its official website. If you want to learn more about how the verification process works, you can read about its privacy information.
10. Where can I get assistance?
If you have any problems with ordering or age verification, our customer service staff is here to help.
Contact us at:
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Email: support@wizvape.co.uk
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Tel: 07533231084
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WhatsApp: 07533231084
Our experts will do their utmost to assist you with any questions.
Our Commitment to Responsible Retailing
“Preventing sales to minors is a key part of the way we do business at WizVape. The AgeGO verification system is used to verify that consumers are of legal age before completing their purchases.
Thank you for choosing WizVape and for your cooperation.