Having a new vape is always fascinating, whether it's your first step into the world of vaping or you're a true professional. However, you may not always get the right fit. After all, choosing the correct vape for you (especially as a newbie vaper) involves a lot of testing. The most frequent question is what to do if your new vape isn't working? We suggest you don't give up if you're not enjoying your vape - with so many multiple devices, e-liquids, and vape types to choose from, there's a vape for everyone!
There will be a few common problems with vapes that are simply resolved, but if your devices, e-liquids, or vaping equipment come broken or damaged in any way, please contact our customer care team. We have a no-questions-asked return policy to ensure that you're always vaping safely and having fun!
There are a number of reasons why you could be having difficulty with your vape device. If you don't like the shape, style, size, or look of your new vape, it's generally advisable to return it and try something. There are, obviously, a number of issues that you may resolve without actually finding a new vape. Continue reading to discover whether we can assist you in rapidly and easily resolving your problem!
Vaping is commonly associated with thick, puffy vapour clouds, especially among cloud chasers. If you're having trouble getting enough vapour out of your vape device, check the mouthpiece and airflow holes carefully. When you vape outside, the mouthpiece is likely to becoming blocked with dust and dirt, restricting the airflow and limiting the amount of vapour you can consume. It's also crucial to clean your vape mouthpiece on a regular basis from a hygiene standpoint, as it's the component of the device that gets in your mouth when you vape.
You might also consider switching to a higher-VG e-liquid, as these are known to create more vapor than high-PG liquids. If none of these works, you might want to upgrade to a more powerful device with longer battery life. More power leads to better heating, which equals more e-liquid vapor! We provide a variety of vape mods to help you get the most out of your cloud-chasing experience by combining power, style, usefulness, and simplicity.
It may be challenging for new vapers to acquire the right throat hit from an e-cigarette. The majority of the time, problems is caused by the e-liquid you use, rather than the device's size or weight. If you want a strong throat hit, you might be getting the wrong one.
If you're not happy with your PG e-liquid, you should try a higher PG juice. You should also verify the nicotine strength of your e-juice because it can alter the throat hit and feeling. For a heavier throat punch, try menthol and tobacco.
If your gadget isn't turning on, start with the basics! Check that your battery is turned on (some versions require three, five, or six clicks to ensure everything is operating properly) - you must see a light (if your device has one) that flashes when you switch the device on and off. You should also double-check the interconnection between your battery and tank if you have a vaporizer that can be detached and reconnected. Make sure your battery connection and tank end are free of fluff, dirt, and dust, then wash them off with a tissue, cotton bud, or alcohol wipe if necessary.
When you first start vaping, a pleasing nicotine hit is critical to ensuring that you not only have a positive experience, but that you stick with it and do not revert to smoking traditional tobacco cigarettes.
Nicotine cravings are one of the most challenging aspects of quitting smoking, which is why vaping is such an efficient quitting aid, as it provides nicotine to the body in a similar manner to cigarettes. However, it's critical to get your attention correct if you want to make quitting smoking as simple as possible. If you smoke more than 20 cigarettes per day, try a higher nicotine dose. E-cigarettes deliver nicotine more slowly than cigarettes. If you smoke less than 10 cigarettes a day, start with 0.6 percent strength or less e-cigarette nicotine. Try 1.8 percent if you smoke between 10 and 20 cigarettes a week.
If you still desire to smoke after you've vaped, try a higher nicotine concentration. To get a stronger e-liquid or a more powerful rush from your vape, try nicotine salts or shortfill e-liquids. This also implies that you will feel compelled to utilize less in order to save money in the long term.
If your vape, on the other hand, makes you feel dizzy, lightheaded, or otherwise sick, it's possible that your e-liquid is too strong! If this is the case, you should immediately cease using that e-liquid and switch to one with a lower nicotine content. This will make vaping more pleasant for you and ensuring that you don't go back to smoking!
This is rather normal, especially among novice vapers, because you aren't used to the vaping sensation. This should go away when your body adjusts, but there are several things you can do in the meanwhile.
The simplest solution is to simply drink some water! High-PG beverages, in particular, have a reputation for making you thirsty or irritating your throat. You should be alright if you stay hydrated before and after you vape. If the problem persists, try a different e-liquid with a lower throat hit.
We hope this guide has solved some of your problems, but if you have any more issues with your new vape, please contact the Wiz Vape staff. Our crew is incredibly informed about our choice of high-quality vape products, and we're always searching for ways to improve your experience and ensure you get the ideal vape for you. We're pleased to assist you with whatever problem you're having!
First, check these basics: ensure battery is fully charged, pod/tank is properly installed, device isn't locked (try 5-click unlock), protective stickers are removed, coil is properly seated, airflow isn't blocked, and you're inhaling correctly. If problems persist after these checks, the device may be defective.
New vapes often arrive partially discharged or with safety locks activated. Try: charging for 1-2 hours via USB-C, pressing fire button 5 times rapidly to unlock, removing all protective stickers/films, checking battery contacts are clean, and ensuring battery is properly inserted if removable.
Check: pod/coil is properly installed with good connection, coil has been primed (waited 5-10 minutes after filling), airflow vents aren't blocked or closed completely, you're pressing fire button while inhaling (if not auto-draw), device isn't in standby/locked mode, and wattage is appropriate for coil resistance.
Defect indicators include: won't turn on after full charge, constantly flashing lights indicating errors, no vapour production despite proper setup, autofiring (firing without activation), leaking from factory seal, burnt taste with new coil, physical damage, or complete non-responsiveness to any troubleshooting attempts.
Burnt taste in new device indicates: coil wasn't properly primed (must wait 5-10 minutes after first fill), wattage too high for coil resistance, defective coil from factory, or insufficient e-liquid saturating wick. Try new pod/coil, ensure proper priming, and use appropriate wattage.
New device leaking suggests: pod not properly installed (reseat firmly), damaged o-rings during shipping, overfilled pod (fill to line only), temperature/pressure changes during shipping, manufacturing defect, or protective seals not removed. Check installation and seals before contacting retailer.
Button issues may stem from: device locked (5-click to unlock), safety timeout (stop pressing and try again), defective button, protective film over button, or connection issue. Try unlocking, cleaning around button, removing films, and if problem persists, contact retailer for replacement.
Before contacting support, verify: device fully charged, all protective stickers removed, pod/coil properly installed, device unlocked (5-click), correct e-liquid type for device, instructions followed precisely, no obvious user error, and troubleshooting steps attempted. Document issues with photos if possible.
Yes, defective devices are covered under Consumer Rights Act and retailer warranties. Most reputable shops offer 14-day returns for faulty products. Keep original packaging, proof of purchase, and contact retailer immediately. WizVape provides warranty support and exchanges for genuine defects.
Charge new devices for 1-2 hours before first use, even if partially charged. This ensures full battery capacity, calibrates battery indicator, and prevents issues from low charge. Use proper charger (USB-C cable with 5V/1-2A adapter) to avoid damage.
Disposable issues include: protective stickers not removed from bottom/mouthpiece, device in shipping lock mode (try several strong inhales), battery depleted during storage, airflow blocked, or manufacturing defect. Remove all stickers and try several firm inhales to activate.
Pod detection issues stem from: contacts dirty or misaligned, pod not fully inserted (should click), incompatible pod type, protective film on contacts, or sensor malfunction. Clean contacts with dry cloth, ensure proper pod insertion, and verify you're using correct pods for your device.
Flashing patterns indicate: rapid flashing (low battery, charge needed), slow flashing (short circuit protection, check pod/coil), continuous flashing (locked mode, 5-click to unlock), or specific patterns (consult manual). Each device has unique indicators—check your specific model's manual.
Contact the retailer first for quickest resolution—they handle initial returns, exchanges, and troubleshooting. Manufacturers typically require retailer contact first. Reputable retailers like WizVape provide direct customer support and facilitate warranty claims for faster problem resolution.
Get expert troubleshooting help from WizVape customer service via email, phone, or live chat. We provide step-by-step guidance, warranty support, and replacements for genuine defects, ensuring your new vape works perfectly with fast resolution and excellent customer care.
