What currency are the prices do I see in the site?
All prices are in GBP.
I just placed an order, when will it ship?
We try our best to ship items Same Day.
Tracking numbers will be updated Same day after your order has been SHIPPED. If you don't have a tracking number after 24 Hours please email us at email@example.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us on 07402070301 or via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one Before the order is shipped. No refund will be given if order was shipped as a result of incorrect submission.
How long does shipping take?
Shipping times vary as we ship with Royal Mail and DPD. Royal Mail Tracked Service takes 1-3 Working Days and DDP is Next Day Service (No Weekend Deliveries)
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help. Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please call us on 0740 2070 301
What do I do in-case I get any problem with my order?
Our contact us page allows you to log the specific problem with the customer service team member, who'll be in touch to either resolve your problem or send you the replacement as soon as possible.
Hey, I am a girl and I was wondering if you guys offer something girly in your vape collection regarding colors and some girly touch?
Of course we do. There is variety of colors and built that you can choose from.
Do you accept card payments?
Yes we do accept all major cards
What if I want to change my order or the shipping address?
If you have just placed your order and want to change something about it, Contact us right there and then. We'll accommodate you.
How to cancel my order?
If you want to cancel your order you have to inform us before shipping.